SHOPPING INFORMATION
To place an order, please follow these steps:
- Visit our official website at Pack Man and create an account. By becoming a member, you will gain access to exclusive offers and discounts.
- Browse through our extensive selection of premium Cannabis, Edibles, Magic Mushroom, LSD and Pharmacy medications. Once you’ve made your selection, add the items to your cart.
- Review your order and proceed to checkout. Upon successful payment, a confirmation email will be sent to you.
- Once your order has been confirmed, please allow 2-5 business days for your items to arrive via UPS, DHL, Royal Mail, and Cargo Bolt
Please remember to use the promotional code: PMNEW
at checkout to avail a 2% discount and enjoy extra free gifts and perks. This code is exclusively valid for first-time buyers.
Your order will first be secured in an airtight, sealed bag, which will subsequently be 3X vacuum-sealed and foam for an additional layer of protection. The package is then placed in a nondescript box to ensure discretion. We take privacy seriously, hence, all our products are housed in odor-proof bags and vacuum sealed once more for optimal security and confidentiality.
We are pleased to offer mail-order marijuana services throughout Europe and the world. If you reside in a rural area or country without a mailbox, rest assured, we can send your order to the nearest post outlet for your convenience and collection.
The minimum order value is set at €200. We offer complimentary express shipping for orders. However, please note that a shipping fee of €30 will be applied for 24hrs Overnight Shipping option.
If you wish to add to or amend your order, we kindly ask that you place a new order reflecting the desired changes. Subsequently, please contact live chat support or email us concerning your previous order so that we can proceed with its cancellation.
Should you need to cancel an order that has not yet been processed, you are able to do so directly through our system.
Please direct all related correspondence to Helpdesk@pack-man.uk, using your order number as the subject line.
Indeed, all images displayed on our site are genuine and taken by our in-house photographers. These pictures are of our very own products. You may observe that product images are periodically updated to reflect our evolving product range and to ensure accurate representation.
We currently do not maintain any physical storefronts. Our operations are exclusively online-based, with our headquarters located in the UK.
We currently do not accommodate returns or exchanges. However, we are committed to your satisfaction. If you encounter any issues with your order, kindly contact us promptly at Helpdesk@pack-man.uk or reach out to us via our live chat support. Our dedicated customer service team will assist in finding an appropriate resolution to your concern.
If you encounter an issue with your order such as a missing, defective, or incorrect item, rest assured that we are committed to assisting you in rectifying the situation. Here are the steps to follow:
- Contact our Support Team: You can reach us through our website’s chat function or by email at Helpdesk@pack-man.uk.
- Provide Order Details: In your communication, please include your order number, the name of the problematic product, and a detailed description of the issue. Please also attach any relevant photos or videos of the defective product for a more accurate assessment.
Please note that you have up to 3 days from receipt of the order to report any issues.
Following the receipt of this information, we will promptly work towards a resolution. If the product issue cannot be troubleshooted, we will credit your account wallet or offer a free replacement, as per your preference.
We prioritize your satisfaction and will do our utmost to resolve any product issues swiftly and effectively.
We take immense pride in delivering top-quality products to our members. If you’re dissatisfied with the quality of a product you’ve received, we’re here to help.
In order to address your concerns effectively, we kindly ask that you provide the following information:
- Your order number
- The name of the product in question
- A detailed description of the issue related to product quality
- Any supporting evidence such as photos or videos of the product
Once we receive these details, we commit to resolving your product quality concerns as swiftly as possible.
Please note: While we don’t accept returns, we believe in ensuring your satisfaction. In the event that a product doesn’t meet quality standards, we’re prepared to offer a discount on your subsequent order or credit your account wallet as a form of compensation.
Should you find an issue with any of our products, please reach out to our support team within 2 business days from the delivery date. We will do our utmost to address and resolve the issue promptly. Please understand that we may be unable to rectify concerns regarding orders that exceed this 2 business day period.
PAYMENT & SHIPPING INFORMATION
Currently, we accept payments exclusively through PayPal, Cryptocurrency(Bitcoin, XMR and USDT), and Bank transfer. Detailed payment instructions will be sent after your order confirmation email. Please note that the preparation of your order will commence only after the receipt of your payment. Once payment is confirmed, we strive to ship your order within 12-24 hours.
We are actively exploring options to broaden our payment methods. If you have any suggestions or recommendations, we warmly invite you to reach out to us at Helpdesk@pack-man.uk.
Once an order is placed, it will be reserved for up to 24 hours pending payment. Should we not receive the payment within this time-frame, the order will unfortunately be canceled, and you will need to initiate a new one.
If you require a period longer than 48 hours to complete your payment, please reach out to us via email at Helpdesk@pack-man.uk. This way, we can ensure your order is not prematurely canceled.
Sorry, we do not take cash. We only take e-Transfers such as PayPal and Cryptocurrencies at the moment.
No, we do not take credit cards at this time.
Yes, tax is already included in all our pricing!
Yes, you can.
Delivery times typically fall within a 2-5 business day range. These timings are influenced by several factors, including your specific location, when you placed your order, and the operational schedule of the shipping company involved. Please note, deliveries to Asia and Africa may require an additional few days for transit. If your package has not arrived within 5 business days from the expected delivery date, please do not hesitate to contact us. Our team will work in conjunction with the courier to address and resolve any delays.
Orders placed before 9 AM will be dispatched on the same day, provided that the payment has been successfully processed by our team. To ensure same-day shipment, we advise completing the payment well before the 9 AM cut-off time.
Absolutely. Once your payment has been processed, you will receive your tracking number via email within 24 hours. This tracking number allows you to monitor the progress of your package. Simply click the link provided in the email or manually enter your tracking number on the tracking page of the courier's website.
In line with our standard operating procedures, we require a signature to confirm receipt of all deliveries. However, if you wish to waive this requirement, please indicate your preference in the notes section during the order process or communicate this to us via email at Helpdesk@pack-man.uk. Please be advised that choosing to bypass the signature requirement will result in the ineligibility for our Guarantee Replacement Policy.