Privacy Policy

OUR PRIVACY POLICY

This is the privacy policy for Pack Man. This Policy explains how and why we collect and use personal information, and what we do to ensure it is kept private and secure.

For the purposes of data protection law, we will be a controller of the personal information we hold about you. This means we make decisions about how and why your information is used and have a legal duty to make sure that your rights are protected when we do so. If you have any questions about our Privacy Policy, please contact our support team via e-mail at: support@pack-man.uk

THE PERSONAL INFORMATION WE COLLECT

• Your name
• Your email address

If you contact us or make an order we may keep a record of that correspondence.

Technical data

When you visit our Website, we may collect technical data about the device you are using, including where available your IP address, operating system and browser type. This is used for system administration and to improve the look and feel of our web presence.

Special Category Data (also known as sensitive personal information)

We do not collect any special categories of personal information about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sexual orientation, political opinions, trade union membership, information about your health and genetic and bio-metric data)

COOKIES

A cookie is a small file of letters and numbers that we store on your browser or device if you agree. We use the following types of cookies:
• Strictly necessary cookies. These are cookies that are required for the operation of our Website. They include, for example, cookies that enable you make an order
• Analytical/performance cookies. These cookies allow us to recognize and count the number of visitors and to see how visitors move around our Website. This helps us to improve the way both sites work, for example, by ensuring that users are finding what they are looking for easily.

HOW WE USE YOUR PERSONAL INFORMATION

We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances:

• with your consent
• where we need to perform a contract with you e.g. when you make an order with us

We may use personal information held about you in the following ways:

• to confirm orders following an inquiry
• to fulfill orders you place with us
• to advise you of special offers and discounts
• to respond to queries you send us

When contacting you for any of the above purposes we may do so by phone or email. Your data will be treated in accordance with applicable data protection law. It will not be disclosed to anyone outside Pack-man.uk.

LEGITIMATE INTERESTS

We may rely on legitimate interests to process your personal information, provided that your interests do not override our own. Where we rely on legitimate interests, these interests are:

• to keep our records updated and to study how our Website and other services are used
• to administer and protect our business and web presence (including troubleshooting, data analysis, testing, system maintenance, support, and hosting)
  

• to inform our marketing strategies
• to grow our business

KEEPING YOUR PERSONAL INFORMATION SAFE

We employ a variety of physical and technical measures to keep your personal information safe and to prevent unauthorized access to, use or disclosure of it. We control who has access to your data (using both physical and electronic means).

STORAGE AND RETENTION

Where do we store your personal information?

Electronic data and databases are stored on secure servers in the United States and we also use Mailchimp, a US company who participates and complies with the EU-U.S. Privacy Shield Network.

How long do we keep it?

We collect and store personal information for purposes connected with our business. As such, we will only retain your personal information for as long as necessary for those purposes.

If you place an order we will keep your personal information for a month from the date of your interaction with us. We feel that a month is an acceptable time-period, to allow for any queries or cases to support a claim or otherwise.

YOUR RIGHTS

We want you to remain in control of your personal information. Part of this is making sure you understand your rights, which are as follows:

• where your personal information is processed on the basis of consent, the right to withdraw that consent
• the right to confirmation as to whether or not we are holding any of your personal information and, if we are, to obtain a copy of it
• from 25 May 2018, the right to have certain data provided to you in a portable electronic format (where technically feasible)
• the right to have inaccurate personal information rectified
• the right to object to your personal information being used for marketing or profiling, or on the basis of our or a third party’s legitimate interest
• the right to restrict how your personal information is used
• the right to be forgotten, which allows you to have your personal information erased.

If you would like further information about any of your rights or wish to exercise them, please contact us using the details given in section 1.

Please keep in mind that there are exceptions to the rights above and, though we will always try to respond to your satisfaction, there may be situations where we are unable to do so (for example, because the information no longer exists or there is an exception which applies to your request).

UPDATING THIS POLICY

We may update this Policy at any time. When we do, we will post a notification on our Website and we will also revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we hold.